FAQ

Our allergy action plan does not have the same wording. What do I do?

For each allergen, select the reactivity that is closest to your action plan. A draft of the allergy action plan will then be generated and can be edited by you to ensure that the plan matches that given to you by your child’s Doctor.

 

Can I add a note to the plan?

If you would like to add an additional piece of information, you can do that by editing the plan on the final step of plan creation, or you can edit the plan after it is created.

• To edit the draft of the plan, enter all required information and click “Done”. When asked if this plan matches the Dr.’s plan, select “No, edit.”

• To edit the plan, left swipe (iOS) or click and hold (android) next to your child’s name on the “My Kids” tab. Select the edit icon (pencil). If there are no changes to the initial data, click Done. When asked if this matches the Dr.’s plan, select “No,edit”.

You will then be able to edit the plan or add a note to ensure the plan matches your existing action plan.

 

What is a premium membership?

Premium membership allows our customers to share allergy action plans for their children. All AllerPal members can receive, view and create action plans, but only premium members can share them. To become a premium member, go to the “My Kids” tab, click the “Share” button and follow the instructions.

 

Why is there a primary phone number for each emergency contact?

Having a primary number will allow caregivers to quickly make contact during an emergency.

 

How do I share my plan with friends?

There are two ways to share information:

• From the “My Kids” tab, you can left swipe (iOS) or click and hold (android) next to the child’s name. Click on the first symbol, which is the sharing symbol.

• Click on your child’s action plan. Click on the “share” button in the upper right corner.

 

Enter each email address for the contacts you would like to share with. Your contact will then be notified by email that your plan has been shared with them.

 

How do I know if caregivers have accepted?

 

From the “My Kids” tab, left swipe (iOS) or click and hold (android) next to the child’s name. Click on the second symbol, which is the sharing symbol. The symbol next to the name of the contact you shared with will be a phone if the app has been accepted, and will show a mail symbol if the email has been sent but the app has not yet been downloaded.

 

Can I delete or add new friends to share the plan with?

Yes, under the “My Kids” tab, identify the action plan you would like to share. Left swipe (iOS) or click and hold (android) and then click the second icon for sharing.  Left swipe (iOS) or click and hold (android) next to the email address of the user you would like to delete. Click the delete button and confirm that you would like to delete.

 

How many children can I add?

You can add a maximum of six children under the “My Kids” screen, but you can view an unlimited number of plans.

 

How many allergies am I able to include in an action plan?

A total of 9 allergens can be selected and included in an action plan.

 

How do I reset my password?

Click the “Forgot Password” link from the Sign In screen. Enter your email address, and a verification code will be sent to you. Enter the code and then enter a new password followed by a confirmation of the password.

 

How do I change my login email?

Once you are logged in, go to the “Settings” tab. Select User Profile, and then edit profile. Enter the new email address and click update.

 

Can I delete an action plan and will friends be notified?

Go to the “My Kids” tab, and swipe left (iOS) or click and hold (android) on the plan you would like to delete. Click on the trashcan icon, and confirm that you want to delete the plan.  Users will not be notified that you deleted the plan, but they will no longer have access to it.

 

Can I edit my plan?

Yes. Go to the “My Kids” tab, left swipe (iOS) or click and hold (android) next to your child’s name and click on the pencil icon to edit the plan. Once the editing is complete, be sure to click done to save the changes to the plan.